TVHWS Privacy Policy

True Value Home Warranty Services · Effective date: [EFFECTIVE DATE] · Version: 2026-09-28-draft

This policy explains what information TVHWS collects through this website and customer portal, how we use it, and your choices.

1. Information we collect

Account details you give us: name, email, phone number, service address, and password. We store only a scrambled (hashed) version of your password, never the password itself.
Plan and payment records: the plan you choose, amounts, dates, and payment status. Card payments are handled by Square. TVHWS does not receive or store your full card number.
Claims: the item that needs service, your description of the problem, photos you upload, appointment details, and messages between you and TVHWS.
Security and usage information: sign-in times, the IP address used, and a record of changes made to your account, so we can protect it and investigate problems.
How you found us: your optional answer to "How did you hear about us?", and, if you arrived from one of our own links or mailers (for example a postcard QR code), which one. We use this to see which of our own advertising works.
If you cancel: the reason you choose and any comment you add, so we can improve our service.
Cookies: we use cookies to keep you signed in securely, and one first-party cookie that remembers which TVHWS link or mailer brought you to the site (kept for 30 days). We do not use third-party advertising or tracking cookies, and we don't share browsing data with ad networks.

2. How we use it

To create and manage your account and plan, and process payments.
To handle claims: scheduling technicians and paying service contractors.
To contact you about your account, claims, and payments.
To protect your account and prevent fraud.
To understand our business: for example how many customers we serve in each state, why customers leave, and how quickly claims and contractors are handled. These reports are for TVHWS owners only.
[If you plan to send marketing emails or texts, say so here and explain how to opt out.]

3. Who we share it with

We do not sell your personal information. [Confirm.] We share it only as needed to provide your plan:

Service contractors sent to your home. They see your first name and last initial, your street address, the problem description and photos, and the appointment. They do not see your email, phone number [confirm; technicians often need a phone number], or payment details.
Square, to process payments.
Our email and hosting providers ([EMAIL PROVIDER], [HOSTING PROVIDER]), which store and deliver information for us.
When required by law, or to protect the rights and safety of TVHWS, our customers, or others.

4. How long we keep it

We keep account, plan, claim, and payment records while your account is active and for [__] years afterward, for warranty, tax, and legal purposes. [Confirm retention periods.]

5. How we protect it

The portal uses an encrypted (https) connection, hashed passwords, automatic sign-out after inactivity, limits on sign-in attempts, and two-step sign-in for TVHWS staff. Every staff action on customer accounts is logged. No system is perfectly secure, so please use a strong password that you don't use anywhere else.

6. Your choices and rights

You can view and update your contact details and password in your account, or by calling us.
You can ask us to give you a copy of your information, correct it, or delete it, subject to records we must keep by law. Call 1-844-VALU-625 or write to [PRIVACY EMAIL].
[If the California Consumer Privacy Act or another state privacy law applies to TVHWS, add the required notices here, such as the right to know, delete, correct, and opt out, and how to submit a request.]

7. Children’s privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date. [State whether you will also email customers about significant changes.] Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10. Contact us

If you have questions about this Privacy Policy or want to make a privacy request, please contact us:

Phone: 1-844-VALU-625
Email: support@tvhws.com
Mailing Address: True Value Home Warranty Services, [MAILING ADDRESS], United States