DRAFT, not yet in effect. This agreement must be reviewed by a licensed attorney in each state where TVHWS sells plans before it is used. Items in [brackets] need a decision from TVHWS.

TVHWS Service Agreement

True Value Home Warranty Services · Effective date: [EFFECTIVE DATE] · Version: 2026-09-28-draft

This Service Agreement ("Agreement") is between [TVHWS LEGAL COMPANY NAME] ("TVHWS", "we", "us") and the person who purchases a plan ("you"). By creating an account and checking the agreement box, you agree to these terms. [If required in your state: insert license/registration number and regulator contact information here.]

1. What your plan covers

You choose one to four coverage areas. The number you choose sets your plan level:

Coverage areas, the most we will pay for each covered repair or replacement ("cap"), and the service fee you pay per visit:

[State whether caps apply per claim, per item, or per plan term.]

Included with every plan at no extra charge: minor roof leaks, screens, door locks, and a stand-alone freezer. [Define limits for each, e.g. "minor roof leak" repair limit.]

Optional add-ons, $5 per month each: garage system, second appliances, and a stand-alone microwave. [Define caps and service fees for add-ons.]

Coverage applies only to the service address on your account and only to the items listed on your plan.

2. When coverage starts and ends

• Coverage begins [on the date your first payment is received / after a waiting period of [__] days] and runs through the "covered through" date shown in your account.
• Plans are paid in advance for the billing period you choose (monthly, every 6 months, or yearly). Paying again extends coverage for another period, starting when the current period ends.
• If a payment is not received by the covered-through date, coverage lapses. Claims cannot be filed while coverage is lapsed. [State any grace period.]

3. Changing your plan

• You can choose a different plan in your account. A new paid plan starts when your current paid period ends.
• TVHWS may, at its discretion, switch your coverage areas immediately without an additional charge. In that case your covered-through date does not change.

4. Filing a claim

• File a claim online in your account or by calling 1-844-VALU-625. Describe the problem and, if you can, include photos.
• Each claim receives a claim number. TVHWS will respond within 48 hours of receiving your claim by scheduling a technician or telling you the claim is not covered, with the reason.
• The service fee for the coverage area is due [at the technician's visit / when the claim is approved]. [State how the fee is collected.]
• TVHWS chooses the service contractor. [State whether you may use your own contractor and whether you will be reimbursed.]
• TVHWS decides whether to repair or replace a covered item. Replacement is limited to the cap and to equipment of similar features and efficiency, not brand or color. [Confirm.]

5. What is not covered

[Have your attorney finalize this list. Common exclusions in home warranty agreements include:]

• Conditions that existed before coverage began or before any waiting period ended [confirm and define].
• Damage from misuse, neglect, accidents, pests, weather, fire, flood, or other acts of nature.
• Cosmetic defects, and items not listed on your plan.
• Costs to meet building codes or permits, and to remove or dispose of equipment [confirm].
• Commercial-use equipment, or homes used as a business [confirm].
• Routine maintenance and cleaning.
• [Other exclusions.]

6. Payments

Payments are processed by Square. TVHWS does not receive or store your full card number. Prices are in U.S. dollars. [State whether sales tax applies in your state.]

7. Cancelling

[Set your cancellation and refund policy, following your state's rules. For example: "You may cancel within [__] days of purchase for a full refund if no claims were paid. After that, you may cancel at any time and receive a prorated refund of unused time, less any claims paid and a cancellation fee of $[__]."]

TVHWS may cancel this Agreement for non-payment, fraud, or misrepresentation, as allowed by law. [Confirm.]

8. Your account

Keep your password private. You are responsible for activity on your account. Tell us right away at 1-844-VALU-625 if you think someone else has used it. TVHWS may place an account on hold while a payment dispute or suspected fraud is investigated.

9. Limits of liability

[Attorney to draft. Typically limits TVHWS's responsibility to the caps above, and excludes secondary damage such as spoiled food, lost income, and property damage caused by a failed item, to the extent allowed by law.]

10. Disputes

[Attorney to draft: complaint process, governing law, and whether disputes go to arbitration or small claims. Include your state regulator's contact information if required.]

11. Changes to this Agreement

TVHWS may update this Agreement. Changes apply to plan periods that start after the change, and we will notify you by email [__] days before they take effect. The version you agreed to is recorded in your account.

12. Contact

If you have questions about these Terms, please contact us:

• Phone: 1-844-VALU-625
• Email: support@tvhws.com
• Mailing Address: True Value Home Warranty Services, [MAILING ADDRESS], United States